You've got questions? We've got answers! If your question isn't here - send us an email, hello@joeymama.com.au, we are always happy to help.

Why choose to shop with Joey Mama?

As mums ourselves, our main goal is to assist new Mothers through their postpartum journey. We are incredibly passionate about mothers being supported, both by their partner and families but also by other Mothers. You will notice that all our products have a purpose in our store, either to support, comfort, nurture or treat.

Why did we start Joey Mama?

We began our business journey as 'Joey Baby Wraps' where we predominately sold baby wrap carriers (because we are both keen baby wearer's). After nearly a year we begun to feel pulled in the direction of a store more cantered around Mothers and their needs/wants. Being a mother is tough, sure it's beautiful and I wouldn't change it for the world - but it's tough. And Mothers deserve to be nurtured, cared for and supported through their Motherhood journey.

Where are we located?

We are located on the Mornington Peninsula, Victoria.

Shipping information?

We use Australia Post for all domestic shipping - we love them and their reliability. For more information on shipping please click here.

What is your refund policy?

For returns information please click here.

My order hasn't arrived yet, who do I contact?

Email us at hello@joeymama.com.au

Can I pick up my order?

Yes! We offer free local pick up from Frankston South, Victoria. Select that option when checking out.

My mug arrived broken, what do I do?

Send us an email with a photo of your mug still in its packaging broken and we will arrange a replacement to be sent out. 

I'm not happy with the mug I received, what happens next?

All our mugs are hand painted so are not all going to be exactly the same. They are meant to be slightly imperfect, that is part of their charm. We inspect all mugs we send out and make sure we consider them to be of good quality. If your mug arrives and you feel it is not to your standard, then you can return the mug for an exchange or credit note. Return postage will be at buyers expense.

Baby Carrier Questions

What are the age and weight recommendations for your Baby Wrap Carriers?Our range can be used from 3kg to 8/10kg (approx. 10-12 months). If your baby is under 3kg, we recommend speaking to your doctor or paediatrician prior to using.

What are the age and weight recommendations for your Buckle Carrier

Our Rider Buckle Carrier can be used from 5.5kg to 20kg, we recommend this carrier as the perfect next step to continue on your baby wearing journey.

What are your Baby Carriers made out of?

Our baby wrap carriers are made from 94% Modal and 6% Spandex. Modal is silky soft, breathable, lightweight and moisture absorbing. It is made from beech tree pulp. Our Rider Buckle Carrier is made from 100% Cotton.

Why should I start my baby wearing journey with a Baby Wrap Carrier over a structured Baby Carrier with buckles?

Our baby wrap carriers mimic life in the womb. They are made from soft fabric which embraces your baby's body like a warm hug as they snuggle up against you. In a wrap carrier your baby is able to enjoy a gentle motion/bounce as you move which is very reminiscent of the womb. Structured baby carriers are the perfect next step for continuing your baby wearing journey for when your baby is older. We highly recommend starting in a baby wrap carrier and moving to a buckle carrier once your baby is holding their own head up and would enjoy facing outward more than inward.  

How long can my baby be in the wrap carrier?

As long as your little one is positioned correctly (squat position for healthy hips) and airways are clear and visible you can wear them for as long as you are both comfortable. Baby wearing is essentially like cuddling your baby. Most babies wouldn't be in the wrap for longer than 2 hours as they would need feeds.

I'm not sure I have it on correctly, can you help?

We are always available to assist in ANY way we can as we want to support all parents through their baby wearing journeys. Please email or DM us with any queries you have! We also have an instructional video on our How To page and social media. Please ensure you read our Safety Guidelines before you begin baby wearing.

Are they really 'one size fits all'?

Our baby wrap carriers are made from one long piece of material that you tie onto yourself. Meaning it is fully adjustable for the wearer. They comfortably fit both men and women in all different body shapes and sizes. Our Rider Buckle carrier is able to fit up to woman's size 16-18. For extended sizes we also have the buckle extender available for purchase.

Can I wear my baby forward face in the Wrap Carriers?

Baby Wrap Carriers are NOT recommended for forward facing or back carrying. Please ensure you only wear your baby as recommended on our Safety Page. If you would like to carry your baby in these positions once they are old enough, we would recommend our Rider Buckle Carrier.

I had a C-Section, can I use a Baby Wrap Carrier?

Yes! Our baby wrap carriers are worn high (ensuring you follow the T.I.C.K.S rule) so your baby will sit above your incision. Our wraps are made from extremely silky soft material, ensuring yours and your baby's comfort. Extra care should be taken when putting on and taking off your wrap. If you are unsure, we recommend discussing baby wearing with your Doctor.

How do you recommend I wash my Baby Carrier (Wrap or Buckle)?

We recommended a cold, gentle machine wash. Do not bleach. Do not tumble dry. Hang to dry in the shade.