FAQ's
You've Got Questions? We've Got Answers.
If your question isn’t listed below, feel free to reach out at hello@joeymama.com.au — we’re always happy to help.
Why Shop With Joey Mama?
As mums ourselves, we understand the emotional and physical journey of early motherhood. Every product in our store has been carefully chosen to nurture, comfort, support or treat new mothers — because you deserve to feel held, too. We're not just an online store; we're a community that honours the real, raw, and beautiful experience of motherhood.
How Did Joey Mama Begin?
Joey Mama started with our love of babywearing — as "Joey Baby Wraps." But as our own motherhood journeys deepened, we felt called to create something bigger. Our store evolved into a space focused on the needs of mothers during pregnancy, postpartum and beyond. It’s a passion project born over a breakfast date and fuelled by the desire to help other mums feel supported.
Where Are You Based?
We’re proudly located on the Mornington Peninsula in Victoria, Australia.
Do You Ship Across Australia?
Yes! We ship Australia-wide using Australia Post for reliability and tracking. You can read our full Shipping Information here.
What’s Your Returns & Refund Policy?
You can read our detailed Returns Policy here. We're always happy to help with product concerns — just reach out.
Can I Pick Up My Order?
Absolutely. We offer free local pickup from Frankston South, Victoria. Just choose "Local Pickup" at checkout.
My Order Hasn’t Arrived — What Do I Do?
Please email us at hello@joeymama.com.au with your order number and we’ll help track it down.
My Mug Arrived Damaged — What Now?
Oh no! Please email us a photo of the damaged mug in its packaging, and we’ll organise a replacement for you ASAP.
Baby Wrap Carrier FAQs
What Age and Weight Are Your Baby Wrap Carriers Suitable For?
Our stretchy baby wrap carriers are suitable for newborns from 3kg up to around 8–10kg (roughly 10 months). If your baby is under 3kg, consult your healthcare provider before using.
What Are Your Baby Wrap Carriers Made From?
Our baby wrap carriers are made from 94% Modal and 6% Spandex. Modal is ultra-soft, breathable, lightweight, and moisture-absorbing — made from the pulp of beech trees.
Why Use a Wrap Carrier Instead of a Buckle Carrier?
Wrap carriers mimic the feeling of the womb — soft, snug and bouncy. They’re ideal for newborns who crave closeness. Buckle carriers are a great next step for older babies. We recommend starting with a wrap carrier and transitioning to a buckle carrier as your baby grows and becomes more alert.
How Long Can I Wear My Baby in the Wrap?
As long as your baby is positioned safely (in a squat position with visible, clear airways), you can wear them for as long as you're both comfortable — usually up to 2 hours at a time due to feeding needs.
I’m Not Sure I’ve Put It On Right — Can You Help?
Yes! We’re here for you. Reach out via DM or email, and we’ll guide you. You can also find video tutorials on our How-To page and any of our social media platforms. Always follow safe babywearing guidelines, including the T.I.C.K.S. rule.
Are Your Wrap Carriers One Size Fits All?
Yes! Our wraps are designed to be fully adjustable and suit a wide range of body shapes and sizes.
Can I Use the Wrap Carrier After a C-Section?
Definitely. Our baby wrap carriers are designed to sit high on your body, well above your incision. The soft fabric provides gentle support and comfort — just take extra care when putting it on or taking it off.
Can I Face My Baby Outward in a Wrap?
No, wrap carriers are not designed for forward-facing or back carrying.
How Should I Wash My Baby Wrap Carrier?
Cold, gentle machine wash only. Do not bleach or tumble dry. Hang to dry in the shade to keep your wrap carrier in top condition.