When you purchase a pre-sale item from Joey Mama, you’re agreeing to the following:

✅ Estimated Arrival Dates
All dates listed on the pre-sale product page are estimates only. Sometimes stock can arrive later than expected.

✅ Shipping Your Order
If you order a pre-sale item along with in-stock items, your whole order will be shipped together once the pre-sale item arrives.
Want your in-stock items sooner? No problem! Just email us at hello@joeymama.com.au and we can arrange an additional postage fee to send them separately.

✅ Delays
We do our absolute best to stick to the timeline, but occasionally delays happen outside of our control.

✅ Once It Arrives
As soon as the pre-sale stock arrives at Joey Mama HQ, we aim to have your order packed and on its way within 1–2 business days.