Shipping

Please note: Orders are shipped within 2 business days, occasionally longer during sale periods, This includes orders that have purchased express shipping. Please be aware that the processing of orders can occasionally take longer during sale periods or promotions. If your order contained a pre-sale item, your entire order will be shipped together. Please contact us if you would like to pay additional shipping to have the in stock items shipped first.

Standard Shipping  $10 
Express Shipping  $15
International Shipping $25

Pricing for Gift Boxes Shipping below (not available for international shipping)

Standard Shipping  $12
Express Shipping  $16

All orders are sent via Australia Post.

Express Post parcels will still be accepted and prioritised first for delivery by Australia Post. However next day delivery cannot be confirmed nor can delivery times.

If you enter incorrect postal address, additional shipping charges will be at your expense to have the item re-delivered.

Returns

We want you to feel completely confident in your purchase, and we understand that sometimes things just aren’t quite right. Our top priority is the safety and hygiene of our products for every family, which is why we have these guidelines in place.

Change of Mind Returns

Wrap carriers can be returned for store credit only if you change your mind. The wrap carrier must be returned in completely unopened, unwrapped, and unused condition to ensure they are safe and resaleable. Please note: If it does not meet these requirements, your order will be returned to you.

Returns must be lodged within 21 days of delivery. Return postage is at buyers’ expense and we recommend you post with tracking. Your item is considered your responsibility and a return will not be processed until the item arrives back to us.

No Returns or Refunds will be accepted on sale items.

Please Note: If you received Free Shipping on the order being returned, the postage amount will be deducted from your store credit.

If you would like to arrange to return an item, providing your return fits the above criteria, please email us at hello@joeymama.com.au to begin the return and include your order number.

Warranty / Faulty Items

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount, provided the item is returned within a reasonable time (up to 12mths maximum from the date of purchase, return time frame is dependent on the product, issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser.

If your item is within Warranty and is deemed faulty, the item must be returned to us for inspection before a replacement or refund will be processed.