Shipping

Please note: Orders are usually shipped within 2 business days, occasionally longer during sale periods, This includes orders that have purchased express shipping. Please be aware that the processing of orders can occasionally take longer during sale periods or promotions. If your order contained a pre-sale item, your entire order will be shipped together. Please contact us if you would like to pay additional shipping to have the in stock items shipped first.

Standard Shipping  $12 
Express Shipping  $15
International Shipping $25

Pricing for Gift Boxes Shipping below (not available for international shipping)

Standard Shipping  $12
Express Shipping  $16

All orders are sent via Australia Post.

Express Post parcels will still be accepted and prioritised first for delivery by Australia Post. However next day delivery cannot be confirmed nor can delivery times.

If you enter incorrect postal address, additional shipping charges will be at your expense to have the item re-delivered.

Returns

Please note any orders placed during our closing down sale on any items are not eligible for return or exchanges. All sales are final.

NO RETURNS OR REFUNDS will be accepted on sale items. This INCLUDES items purchased using a discount code (our welcome code is not included in this)

Please Note: If you received Free Shipping on the order being returned, the postage amount will be deducted from your store credit.

If you would like to arrange to return an item, providing your return fits the above criteria, please email us at hello@joeymama.com.au to begin the return and include your order number.

Warranty / Faulty Items

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount, provided the item is returned within a reasonable time (up to 12mths maximum from the date of purchase, return time frame is dependent on the product, issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser.

If your item is within Warranty and is deemed faulty, the item must be returned to us for inspection before a replacement or refund will be processed.